Tools

Phone Lines

National HIV/AIDS Telephone Consultation Service (Warmline)

The Warmline provides free expert clinical advice for clinicians on preventing and treating HIV, from initiating treatment to managing advanced disease. Advice is provided by national clinical experts on HIV/AIDS care for all treatment experience and complexity levels.

800-933-3413

Available Monday through Friday, 9 am to 8 pm EST

Voicemail is available 24 hours a day or you can submit cases online

National Hepatitis C Consultation Services (Warmline)

The Hepatitis C Warmline provides free expert advice for clinicians on hepatitis C monoinfection management, from testing and treatment initiation to management of advanced disease.

844-437-4636 or 844-(HEP-INFO)

Available Monday through Friday, 9 am to 8 pm EST

Voicemail is available 24 hours a day or you can submit cases online

National Post-Exposure Prophylaxis Hotline (PEPline)

The PEPline provides expert guidance in managing healthcare worker exposures to HIV and Hepatitis B and C, including recommendations on when and how to initiate PEP through our online Quick Guide for urgent occupational PEP decision-making, or from experienced clinicians on our telephone consultation service.

888-448-4911

Occupational PEP consultation: 11 am to 8 pm EST (seven days a week).

Non-occupational PEP consultation: 9 am to 8 pm EST (Mon-Fri) and 11 am to 8 pm EST (weekends & holidays)

National Pre-Exposure Prophylaxis Service (PrEPline)

The PrEPline addresses questions about the appropriateness, administration, and laboratory and follow-up procedures of pre-exposure prophylaxis as a prevention tool for healthcare providers. 

855-448-7737 or 855-HIV-PrEP

Available Monday through Friday, 9 am to 8 pm EST

Voicemail is available 24 hours a day.

National Perinatal HIV Consultation and Referral Service (Perinatal HIV Hotline)

The Perinatal HIV Hotline provides free expert clinical advice for clinicians on HIV testing in pregnancy, treating HIV-infected pregnant women, preventing transmission during labor and delivery and the post-partum period as well as managing HIV-exposed infant care.

800-448-8765

Available 24 hours/7 days of the week

National Substance Use Consultation Service

(Substance Use Warmline)

The Substance Use Warmline provides free expert advice on substance use evaluation and management for primary care clinicians. We advise on all aspects of substance use management, including assessment and treatment of opioid, alcohol, and other substance use disorders, methods to simplify opioid-based pain regimens, urine toxicology testing, use of buprenorphine and the role of methadone maintenance, and withdrawal management.

855-300-3595

Available Monday through Friday, 9 am to 8 pm EST.

Voicemail is available 24 hours a day or you can submit cases online

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U1OHA29291, AIDS Education and Training Centers Program. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.

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United States